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What does Contracting do to Users?

  • Nicholas Deakin
Chapter

Abstract

An open conspiracy has developed on both left and right to stigmatise the way in which welfare has been delivered in this country. In his commentary on a recent critical publication about the Citizen’s Charter, William Waldegrave congratulates his critics on getting one thing right, at least: correctly identifying the ‘problems caused by the way in which the welfare state has been structured throughout most — if not all of its life’ and ‘the remoteness and insensitivity of public service bureaucracies ... and the principle of uniformity which has been evident throughout the welfare state’ (Waldegrave, 1993a).

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Copyright information

© Macmillan Publishers Limited 1996

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  • Nicholas Deakin

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