Abstract
An open conspiracy has developed on both left and right to stigmatise the way in which welfare has been delivered in this country. In his commentary on a recent critical publication about the Citizen’s Charter, William Waldegrave congratulates his critics on getting one thing right, at least: correctly identifying the ‘problems caused by the way in which the welfare state has been structured throughout most — if not all of its life’ and ‘the remoteness and insensitivity of public service bureaucracies ... and the principle of uniformity which has been evident throughout the welfare state’ (Waldegrave, 1993a).
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© 1996 Macmillan Publishers Limited
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Deakin, N. (1996). What does Contracting do to Users?. In: Billis, D., Harris, M. (eds) Voluntary Agencies. Palgrave, London. https://doi.org/10.1007/978-1-349-24485-0_8
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DOI: https://doi.org/10.1007/978-1-349-24485-0_8
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