Abstract
To measure the performance of any organisation, it is first necessary to know the goals which it seeks to achieve. A firm is said to perform well if it seeks to maximise its profits and succeeds in this aim. A charity performs well if it tries to minimise the impact of famine and indeed does so. It would not be appropriate, however, to measure the charity’s performance by reference to its profit and loss account; neither would it make sense to assess the performance of a car manufacturer by the league position of the soccer team whose players bear the firm’s logo on their shirts.
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© 1993 Geraint Johnes
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Johnes, G. (1993). Performance Indicators. In: The Economics of Education. Palgrave, London. https://doi.org/10.1007/978-1-349-23008-2_9
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