Care Management: Process and Outcomes
Social work has always had an element of care organising and enabling alongside direct work with clients. The concept of care management takes the process still further: enabling is mediated through the management of care packages. At the same time care management is not restricted to qualified social workers. Others, such as home care organisers, may be appropriate persons to be care managers, depending on who are the clients. This combination of distancing social workers to some extent from direct work with clients and allowing others to take on the care manager role is one of the bases for assertions that traditional social work skills will be devalued.
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