Managing Change: Implementation, Learning and Creativity

Abstract

Organisations are never static; something about them is always changing. For example, there is turnover in the membership, new administrative procedures are introduced, or a new customer arrives on the scene. None of these events is completely self-contained; each has implications for other aspects of organisational life. Some of them obviously result from decisions made within the organisation, some of them originate with decisions outside, and others just seem to happen. The common factor is that when something changes, whether or not it has been planned or decided by organisational members, it will have repercussive effects which will be variously welcomed, discarded or ignored by people within and outside the organisation. Their reactions will in turn affect other things.