Abstract
Apart from using the products and services of a business organisation and reading advertisements, the only direct and individual communication contact many people have with a company is a business letter. You, as the writer of a business letter, have a tremendous opportunity to help your organisation to meet its objectives and help a customer or client, while at the same time building goodwill.
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© 1990 Nicki Stanton
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Stanton, N. (1990). Writing Business Letters. In: Communication. Macmillan Professional Masters. Palgrave Macmillan, London. https://doi.org/10.1007/978-1-349-20925-5_14
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DOI: https://doi.org/10.1007/978-1-349-20925-5_14
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-0-333-51963-9
Online ISBN: 978-1-349-20925-5
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)