The Process of Communication

Abstract

Human communication is fraught with problems and difficulties. How often do we say or hear statements like ‘I didn’t really mean that’ or ‘You still don’t see what I mean’, or ‘You don’t seem to have grasped the point’? Whatever we try to communicate, something often seems to get in the way and we are not understood in the way we intended. But even when we are understood we often fail to get people to think or behave in the way we would wish, since when we communicate we really have four main objectives.