Abstract
How do managers control organizations? When managers develop new organizational goals and strategies, how do they evaluate the organization’s subsequent behavior and performance? How do they know whether plans are used and goals are achieved? These questions lie at the heart of management control. Managers need a way to assess whether top level decisions are incorporated into departmental activities and to determine whether strategies are influencing organizational performance (Christensen, Andrews, Bower, Hamermesh and Porter, 1982).
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Daft, R.L., Macintosh, N.B. (1989). The Nature and Use of Formal Control Systems for Management Control and Strategy Implementation. In: Asch, D., Bowman, C. (eds) Readings in Strategic Management. Palgrave, London. https://doi.org/10.1007/978-1-349-20317-8_28
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DOI: https://doi.org/10.1007/978-1-349-20317-8_28
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