How Much Change at the Store? The Impact of New Technologies and Labour Processes on Managers and Staffs in Retail Distribution

  • Steve Smith
Part of the Studies in the Labour Process book series (SLP)


Here I will look at the labour process implications of the introduction of new technology in retail distribution, largely on the basis of evidence from interviews with middle and senior managers in a cross-section of UK companies.


Labour Process Responsible Autonomy Store Manager Sales Data Emotional Labour 
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Copyright information

© David Knights and Hugh Willmott 1988

Authors and Affiliations

  • Steve Smith

There are no affiliations available

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