Abstract
As explained in Chapter I, the POM task is to convert inputs into the required outputs of products/services to be sold in the market place. The prosperity (and even the survival) of a small business is largely determined by how well this is accomplished. Two of the most important features of the task concern the effectiveness of this conversion process and the achievement of the quality specification of the product or service. A key measure of effectiveness is productivity, the ratio between outputs from and inputs into the process. The achievement and improvement of productivity and the control of quality are important POM tasks, critical to the viability of the business as a whole.
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© 1987 Terry Hill
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Hill, T. (1987). How to Study and Analyse Production/Operations Work. In: Small Business. Macmillan Small Business Series. Palgrave, London. https://doi.org/10.1007/978-1-349-18691-4_8
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DOI: https://doi.org/10.1007/978-1-349-18691-4_8
Publisher Name: Palgrave, London
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