Abstract
The production/operations management (POM) function is concerned primarily with the ‘transformation process’ schematically illustrated in Figure 1.3. The POM tasks will, therefore, include product or service development and design, establishment and maintenance of resources and capacity to produce and deliver products and services, and the management of the operations process — all tasks necessary actually to produce the goods and services in line with a customer’s needs. This chapter deals primarily with the design and definition of the operations process, focusing particularly on the interaction and relationship between: 1. What a business decides to make or the services it decides to provide. 2. How it chooses to organise the ‘operations process’ to produce its goods or services. 2. The interaction of these decisions on the ability of the business effectively to compete in its chosen markets.
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© 1987 Terry Hill
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Hill, T. (1987). Analysis of the Production/Operations Process. In: Small Business. Macmillan Small Business Series. Palgrave, London. https://doi.org/10.1007/978-1-349-18691-4_2
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DOI: https://doi.org/10.1007/978-1-349-18691-4_2
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