Information Technology and the Service Class
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Information technology (IT), combining microprocessing with electronic communications, is now being introduced to the work of those relatively advantaged white-collar groups, notably professionals, managers and administrators, which some sociologists have categorised as the ‘service class’ (e.g. Goldthorpe, 1982).2 Previous generations of electronic technology were used to assist the rationalisation and intensification of routine white-collar work (Crompton and Reid, 1982), and contributed in this way to the creation of a deskilled white-collar ‘proletariat’ with which the service class has been contrasted (Abercrombie and Urry, 1983). The economic considerations which encouraged earlier investments in computers apply today with even greater force, and the new technology itself offers more powerful and adaptable information processing.3 It would not be surprising therefore to find IT being used to extend rationalisation upwards within white-collar hierarchies.
KeywordsService Class Bank Manager Bank Branch Internal Labour Market Service Relationship
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