Word Processing and the Secretarial Labour Process
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Social concern with the effects of technological change is by no means new. The topic first became a matter of public debate during the Industrial Revolution, when new machinery and working methods were the subject of both eulogy and criticism, and were simultaneously held responsible for all human progress and all social evil. Today, in the face of what has been described as ‘the most remarkable technology even to confront mankind’ (Forester, 1980, p. xiii), and which is regarded in some quarters as constituting another industrial revolution, reactions to the latest microelectronic technology are no less ambivalent. Many of the current responses to the ‘new technology’ are direct reflections of the ideas that developed over a century ago, and similar hopes and fears manifest themselves today.
KeywordsWord Processing Office Worker Labour Process Word Processor Building Society
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