Abstract
Listening has been cynically defined as ‘what you do while awaiting your turn to talk’. Hearing is easy, but listening, like reading, is not a passive process through which the mind absorbs information as a sponge soaks up water. Listening and reading require positive effort.
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© 1983 Macmillan Publishers Limited
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Woolcott, L.A., Unwin, W.R. (1983). Listening and Reading. In: Mastering Business Communication. Palgrave Master Series. Palgrave, London. https://doi.org/10.1007/978-1-349-17180-4_10
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DOI: https://doi.org/10.1007/978-1-349-17180-4_10
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-33529-1
Online ISBN: 978-1-349-17180-4
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