A Good Look at the Staff
In my early plans for this book, the staff had not only a chapter, but they had the first chapter! Called ‘Happy staff in a happy hospital’, its theme was that until the hospital stafl’s own morale is good, they cannot begin to help the patients. It owed its primary position to a bad patch of low morale that I was then working through myself, but once I was through it I was able to go back to ‘Patients first’, which has the job in much better perspective.
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