Interviewing and Counselling

Abstract

The previous two chapters have concentrated on the processes of care management, and in doing so have sought to identify the practices which are incorporated into those processes. We have frequently identified that, while care management might reflect a new policy approach and involve a new social work discourse, many of the processes involve practices which have been core to social work for some decades. Those practices draw upon sets of skills which are basic to the approaches outlined in the following chapters of this book, namely communication skills. Communication occurs in many ways in social work and in this chapter we focus on interviewing and counselling as two aspects of communication which are common to many social work interactions.