No matter how many years of crisis experience you have, when that phone rings and you hear a slightly strained and urgent voice telling you that something big is going down you always feel a knot in the stomach. Unless you are actually at the scene when it happens, at first there is an unreal feeling of calm. It takes a few minutes, sometimes hours, for the affected management to assemble and the real sense of urgency to set in. But, like the period of quiet when the bombardment stops before the enemy attacks in strength, it can be a very false sense of security.
KeywordsTunnel Fire Cabin Crew Crisis Team Phone Ring British Airway
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