Abstract
This chapter illustrates an important example of how organisational change in a paediatric outpatient department has given the opportunity to a group of professionals to review their practice and work through a process of change. The aim was to establish a team, enhance working relationships, empower staff and improve practice. Empowerment of the nurses would, it was believed, create a more mature and professional approach, which would enhance clinical competence and foster greater confidence in the empowerment of families and patients (Lowson, 1995).
For us who nurse, our nursing is a thing
Which unless we are making progress
Every year, every month, every week
Take my word for it we are going back
(Florence Nightingale, 1872)
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© 1998 S. Lowson and S.A. Wright
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Lowson, S., Wright, S. (1998). The NDU as a Strategy for Change within Ambulatory Care. In: Glasper, E.A., Lowson, S. (eds) Innovations in Paediatric Ambulatory Care. Palgrave, London. https://doi.org/10.1007/978-1-349-14367-2_5
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DOI: https://doi.org/10.1007/978-1-349-14367-2_5
Publisher Name: Palgrave, London
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