Abstract
A business letter is often the first contact that a customer has with an organisation. It must therefore be well written and perfectly produced so it gives a good impression of the organisation. There should be no spelling or punctuation errors. The layout or overall appearance of the letter is just as important as the message. The careful use of the space available and the correct positioning of the various parts of the letter will create a balanced appearance.
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© 1992 Margaret Nicholson
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Nicholson, M. (1992). Communicating information. In: Mastering Business Administration. Palgrave, London. https://doi.org/10.1007/978-1-349-14248-4_6
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DOI: https://doi.org/10.1007/978-1-349-14248-4_6
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-67371-3
Online ISBN: 978-1-349-14248-4
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