Abstract
Customer care, customer service and customer relations are business practices which have been familiar for some time. However, the reality of customer experience in many instances suggests that a customer service policy is something to which numerous organisations still only aspire.
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© 1998 Valerie O’Dea
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O’Dea, V. (1998). Customer Service Policy and Internal Communication. In: Better Business by Phone. Palgrave, London. https://doi.org/10.1007/978-1-349-14195-1_5
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DOI: https://doi.org/10.1007/978-1-349-14195-1_5
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-66909-9
Online ISBN: 978-1-349-14195-1
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