The tasks involved in people work can be extremely demanding at times. They are often complex and ‘messy’ with no simple or straightforward solution (Schön, 1983). They often need to be thought through very carefully, and there is much to be gained from discussing issues with a senior colleague who is not directly involved in the situation. This is a key aspect of supervision and underlines the benefits that can be drawn from effective line management. This chapter therefore explores the important role of supervision in developing and maintaining personal effectiveness.
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