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People Skills pp 139-150 | Cite as

Handling conflict

  • Neil Thompson
  • Jo Campling
Chapter

Abstract

People work often involves an element of conflict, sometimes a major element. This can be a significant source of anxiety, a serious concern for staff involved in this type of work. It is therefore important that we explore what is involved in the process of handling conflict and consider some of the issues that contribute to good practice.

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Further reading

  1. Breakwell, G. (1989) Facing Physical Violence, London, Routledge.Google Scholar
  2. Pruitt, D.G. and Carnevale, P.J. (1993) Negotiation in Social Conflict, Buckingham, Open University Press.Google Scholar
  3. Lupton, C. and Gillespie, T. (1994) Working with Violence, London, Macmillan.Google Scholar
  4. More, W.S. (1990) Aggression and Violence, 2nd edn, Birmingham, Pepar.Google Scholar

Copyright information

© Neil Thompson 1996

Authors and Affiliations

  • Neil Thompson
  • Jo Campling

There are no affiliations available

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