In addition to the words we speak, we give very powerful messages through non-verbal communication. Our body language adds an extra layer of communication, an additional set of signals above and beyond the verbal messages given. An important aspect of interaction skills in people work, then, is the ability to send and receive non-verbal signals appropriately. It is for this reason that this chapter explores some of the key issues relating to non-verbal communication — so that we can better understand, and use, this important dimension of human interaction.
Unable to display preview. Download preview PDF.
- Burnard, P. (1992) Communicate!, London, Edward Arnold.Google Scholar
- Hargie, O. (1986) A Handbook of Communication Skills, London, Routledge.Google Scholar
- Hargie, O. Saunders, C. and Dickson, D. (1994) Social Skills in Interpersonal Communication, London, Routledge.Google Scholar
- Hartley, P. (1993) Interpersonal Communication, London, Routledge.Google Scholar
- Hinton, PR. (1993) The Psychology of Interpersonal Perception, London, Routledge.Google Scholar
- Lishman, J. (1994) Communication, London, Macmillan.Google Scholar
- Little, P. (1995) ‘Records and Record-Keeping’, in Carter, P., Jeffs, T. and Smith, M.K. (eds) Social Working, London, Macmillan.Google Scholar
- Pugh, R.G. (1996) Effective Language for Health and Social Work: Closing the Gap, London, Chapman and Hall.Google Scholar