Advertisement

Management and the Hybridization of Expertise in Network Design

  • John Howells

Abstract

This chapter will explore the strategic expertise issues involved in the design and implementation of the UK banks’ EFTPoS1 (Electronic Funds Transfer at the Point of Sale) networks. The issues raised by this case are likely to remain relevant for the banks in future large-scale IT network design, concerning as they do fundamental aspects of organizational structure that influence decision-making.

Keywords

Network Design Banking Industry Smart Card Technical Expertise Organizational Location 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Bibliography

  1. ALLEN, R. (1987) ‘EFTPoS UK — A Truly National Project’, EFTPoS and Home Services Conference, 17 November (Sheraton Hotel, Edinburgh (1989)Google Scholar
  2. APACS (1989) APACS, (London, Finsbury Square: APACS, 1989).Google Scholar
  3. BIJKER, W. et al. (1987) Social Control of Technological Systems: New Dimensions in the Sociology of Technical Change (Cambridge MA: MIT Press).Google Scholar
  4. BURNS, T. and STALKER, G. M. (1959) The Management of Innovation (London: Tavistock).Google Scholar
  5. DAVIES, D. L. and PRICE, W. L. (1989) Security for Computer Networks (Chichester: Wiley).Google Scholar
  6. FLECK, J. and TIERNEY, M. (1991) The Management of Expertise in Financial Services: Knowledge, Power and the Economics of Expert Labour (Edinburgh: Edinburgh University, PICT Research Report Series).Google Scholar
  7. FLECK, J. (1991) ‘Configurations; Cystallising Contingency’, Working Paper No. 91/15 (Edinburgh: Edinburgh University, Department of Business Studies, 1991).Google Scholar
  8. HINE, J. and HOWELLS, J. (1993) ‘The UK Banking context for EFTPoS Development’, in J. Howells and J. Hine (eds), Innovative Banking (London: Routledge).Google Scholar
  9. HOWELLS, J. (1993) ‘Network Decisions’ in J. Howells and J. Hine (eds), Innovative Banking (London: Routledge).Google Scholar
  10. HOWELLS, J. (1994) Managers and Innovation: Strategies for a Biotechnology (London: Routledge).Google Scholar
  11. HOWELLS, J. and HINE, J. (1991) ‘Competitive Strategy and the Implementation of a New Network Technology: the Case of EFTPoS in the UK’ Technology Analysis and Strategic Management, 3(4), pp. 397–425.CrossRefGoogle Scholar
  12. HOWELLS, J. and HINE, J. (eds), (1993) Innovating Banking — Competition and the Creation of a New Network Technology (London: Routledge).Google Scholar
  13. MARCH, J. G. and SIMON, H. A. (1958) Organizations (New York: Wiley).Google Scholar
  14. MOWERY, D. C. and ROSENBERG, N. (1989) Technological Change and the Pursuit of Economic Growth (Cambridge: Cambridge University Press).CrossRefGoogle Scholar
  15. SCARBROUGH, H. and LANNON, R. (1988) ‘The Successful Exploitation of New Technology in Banking’, Journal of General Management, 13, (3), pp. 41–54.Google Scholar
  16. WHITEHEAD, M. (1990) ‘EFTPoS — Fewer Frustrations at the Point of Sale’, Banking World, 8, 28–31.Google Scholar
  17. WOODMAN, R. C. and DIVER, A. J. (1988) EFTPoS — Who Pays? Who Benefits? (London: Retail Consortium).Google Scholar
  18. WOMACK, D. et al. (1993) The Machine that Changed the World (New York: Macmillan).Google Scholar

Copyright information

© John Howells 1998

Authors and Affiliations

  • John Howells

There are no affiliations available

Personalised recommendations