Business correspondence

Abstract

By the end of this chapter you should be able to explain:

• the uses for the many different forms of written business documentation

• the importance of well-presented and accurate business correspondence

• the range of different types and sizes of paper and envelopes

• the importance of correctly addressed mail

• the purpose and use of proof correction signs

• the advantages and disadvantages of shorthand and audio work

• the skills of shorthand writers and audio transcribers

• the main types of audio system.