Introducing the office

Abstract

By the end of this chapter you should be able to explain:

• the role of the office and the ways in which it deals with information

• the use of a circulation slip

• the differences between an open plan and a traditional type of office

• the term ‘flexitime’

• the range of different types of office services and personnel

• the role of the receptionist

• reception records

• how to deal with visitors to a firm

• the use of business cards.