Practical Development of Knowledge-Based Systems in Manufacturing
This paper is based on research work that aims to investigate factors affecting the design, development and use of knowledge-based systems in manufacturing. Eight potential applications, resulting in nine systems, were reviewed. They cover a wide range of tasks in manufacturing, from business strategy to after-sales support. The reviews took the form of sixteen detailed structured interviews. Analysis of the interviews highlighted several issues affecting the development of knowledge-based systems. The main issues are discussed under the headings of initial analysis of the domain, formalisation, computerisation and organisational issues. In general, the findings confirm a set of proposed activity models.
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