Complaints

  • Vera Hughes
Chapter
Part of the Macmillan Modern Office Series book series

Abstract

How good are you at making complaints? When you have bought something which is not quite right, do you take it back to the shop, or do you just let it go? It takes a lot of courage for some people to complain, but if goods are faulty or services are not adequate we should do so.

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Authors and Affiliations

  • Vera Hughes

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