Abstract
External and internal ‘customers’ are treated separately in this chapter because you need to look at their stressful situations and what you can do from a different standpoint. External customers will look to you for professional help; they will view you as the one who knows what to do, and is in charge. This might be so for internal customers, but not necessarily.
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© 1992 DEVA WP
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Hughes, V. (1992). People Who are in Distress. In: People Skills. Macmillan Modern Office Series. Palgrave, London. https://doi.org/10.1007/978-1-349-12527-2_6
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DOI: https://doi.org/10.1007/978-1-349-12527-2_6
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-55715-0
Online ISBN: 978-1-349-12527-2
eBook Packages: Palgrave Economics & Finance CollectionEconomics and Finance (R0)