Abstract
What do you remember when you go into a shop, a garage or a restaurant? If the service was adequate you probably will not remember anything in particular.
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© 1992 DEVA WP
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Hughes, V. (1992). Quality Service. In: People Skills. Macmillan Modern Office Series. Palgrave, London. https://doi.org/10.1007/978-1-349-12527-2_11
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DOI: https://doi.org/10.1007/978-1-349-12527-2_11
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-55715-0
Online ISBN: 978-1-349-12527-2
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