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Talking to Customers or Clients

  • Vera Hughes
  • David Weller
Chapter
Part of the Macmillan Modern Office Series book series

Abstract

In this chapter:
  • Who are customers or clients?

  • Your image — first impressions

  • Your body language

  • Questioning

  • Listening

  • Language

  • Tone of voice

  • Last impressions

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Copyright information

© DEVA WP 1991

Authors and Affiliations

  • Vera Hughes
  • David Weller

There are no affiliations available

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