Talking to Customers or Clients

Hughes, Vera; Weller, David

doi:10.1007/978-1-349-11970-7_6

Talking to Customers or Clients

Vera Hughes &
David Weller

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Part of the book series: Macmillan Modern Office Series

Abstract

In this chapter:

Who are customers or clients?
Your image — first impressions
Your body language
Questioning
Listening
Language
Tone of voice
Last impressions

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Authors

Vera Hughes
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David Weller
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Hughes, V., Weller, D. (1991). Talking to Customers or Clients. In: Self Presentation Skills. Macmillan Modern Office Series. Palgrave, London. https://doi.org/10.1007/978-1-349-11970-7_6

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DOI: https://doi.org/10.1007/978-1-349-11970-7_6
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-53772-5
Online ISBN: 978-1-349-11970-7
eBook Packages: Palgrave Economics & Finance CollectionEconomics and Finance (R0)

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