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On the Telephone

  • Vera Hughes
  • David Weller
Chapter
Part of the Macmillan Modern Office Series book series

Abstract

In this chapter:

CALLER
  • Think clearly

  • Arrange logically

  • Express clearly

  • Use understandable language

  • Give details concisely

RECEIVER
  • Message taking

  • Answering

  • Listening

  • Transferring calls

  • Misunderstandings

  • Irate callers

  • Saying no

  • Hanging on

ANSWERING MACHINES
  • Talking to machines

  • Machine owners

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Copyright information

© DEVA WP 1991

Authors and Affiliations

  • Vera Hughes
  • David Weller

There are no affiliations available

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