Communication in nurse management at the point of service delivery

  • Barbara Scammell
Part of the Essentials of Nursing Management book series (ENMS)


In 1981 an important book entitled Communication in Nursing Care1 was published. It was edited by Will Bridge and Jill Macleod Clark and the contributors were nursing academics and researchers. In the Foreword, Phyllis Friend, then Chief Nursing Officer at the DHSS, said ‘The dominant theme of the book is that communication is not an optional extra in nursing care, but a central feature of the role of the nurse. Hospital wards where communication is effective are not simply more pleasant places to be in; this book shows that they are also places in which patients recover more quickly, and suffer less pain and anxiety.’


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  1. 1.
    Will Bridge and Jill MacLeod Clark, eds., Communications in Nursing Care (London: HM + M, 1981).Google Scholar
  2. 2.
    The Health Visitors Association, Health Visiting and School Nursing Reviewed (1987).Google Scholar

Suggested further reading

  1. R. Caplan, A Practical Approach to Quality Control (Business Books, 1971).Google Scholar
  2. June Clark, What Do Health Visitors Do? (Royal College of Nursing, 1981).Google Scholar
  3. David Hallows, Managing Finance (Macmillan Education, in the press).Google Scholar
  4. Terry Hill, Production/Operations Management (Prentice Hall International, 1983).Google Scholar
  5. Jennifer M. Hunt and Diane J. Marks-Maran, Nursing Care Plans — The Nursing Process at Work (HM + M Nursing Publication, John Wiley & Sons, 1986).Google Scholar
  6. Susan Pembrey, The Ward Sister, Key to Nursing (Royal College of Nursing, 1980).Google Scholar
  7. Margaret Schurr, Nurses and Management (English Universities Press Ltd., 1975).Google Scholar

Copyright information

© Barbara Scammell 1990

Authors and Affiliations

  • Barbara Scammell

There are no affiliations available

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