The communications continuum: forms and skills
Part of the Essentials of Nursing Management book series (ENMS)
If we accept the notion that there may be some form of communications continuum, based on the use of social, interactive and counselling skills, it could best be described diagrammatically as shown in Figure 5.
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- 1.Joseph Luft, Group Processes: An Introduction to Group Dynamics (National Press Books, 1963, 1970).Google Scholar
Suggested further reading
- Ken Back and Kate Back Assertiveness at Work (London: McGraw-Hill, 1982).Google Scholar
- Pamela E. Butler, Self-assertion for Women (New York: Harper & Row, 1981).Google Scholar
- Roger Fisher and William Ury, Getting to Yes: Negotiating Agreement without Giving In (Hutchinson, 1982, 1986).Google Scholar
- Gavin Kennedy, Everything is Negotiable (Business Books Ltd., 1982, 1983).Google Scholar
- Joseph Luft, Of Human Interaction: The Johari Model (Mayfield Publishing Company, 1969).Google Scholar
- Sheila Marson, ed., Managing Others (Macmillan Education, 1990).Google Scholar
© Barbara Scammell 1990