The American Telephone and Telegraph (AT&T) Company has more shareholders, more employees and more assets than any other business in the world. It is second in sales only to General Motors Corporation. It is significant that the world’s largest business is in the communication field but perhaps it is not surprising that with all its technical know-how, its vast financial resources, its equipment and complicated telecommunication systems, it nevertheless recognizes that communication between people within the organization poses a problem.
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