Abstract
Over and over again, we hear this comment as an explanation for things that go wrong both at home and at work — rows, bad feelings, inefficiency, poor service to customers, labour disputes, mistakes which take their toll in extra work, frustration, lost tempers and strained relationships. Communication is always blamed — perhaps because it is the easy way out.
Well, it was just a breakdown in communication.
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© 1986 Nicki Stanton
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Stanton, N. (1986). Breakdowns in communication. In: What Do You Mean, ‘Communication’?. Pan Breakthrough Books. Palgrave, London. https://doi.org/10.1007/978-1-349-10555-7_1
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DOI: https://doi.org/10.1007/978-1-349-10555-7_1
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-48149-3
Online ISBN: 978-1-349-10555-7
eBook Packages: Palgrave Social & Cultural Studies CollectionSocial Sciences (R0)