Interviews are a very common method of selection. Industry must spend enormous amounts of money each year paying interviewers’ expenses and providing accommodation. Yet there is little evidence that the money is well spent. Psychologists have known for more than half a century that many interviews have little value. For example, in 1929 Hollingsworth conducted a study in which 12 experienced sales managers arrived at independent personnel selection decisions. The results were appalling. One candidate was ranked first by one interviewer and last by another. A second candidate was ranked sixth and fifty-sixth.
KeywordsExpense Stein Glean
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