I never fail to be astonished by the perpetual astonishment of investigators who find that inefficiency is widespread. One does not have to be a cynic to believe that inefficiency is the normal state of an enterprise, not the abnormal. There is a good, scientific reason for this, but more than one management writer has mistaken it. Notable amongst these was Dr Lawrence J. Peter, of ‘The Peter Principle’.
KeywordsLine Management Numerate Skill Quick Answer Psychological Health Problem Airline Operation
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