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The Impact of Consumer Law and its Enforcement on Businesses

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Regulating Business

Part of the book series: Oxford Socio-Legal Studies ((OSLS))

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Abstract

Businesses are affected by consumer law in different ways. Some aspects they largely ignore because both the government and consumer agencies do not regard them as being of crucial significance. The impact of consumer law on a business is minimal if its trade practices already coincide with or are in advance of the provisions of the law. Businesses which readily offer an exchange or a refund when a consumer complains about goods or services are rarely involved with consumer agencies or legal claims. Well-managed firms, which tightly control their promotional practices and adequately train their staff, are unlikely to breach consumer law.

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Notes

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  1. Ross Cranston
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© 1979 Ross Cranston

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Cranston, R. (1979). The Impact of Consumer Law and its Enforcement on Businesses. In: Regulating Business. Oxford Socio-Legal Studies. Palgrave Macmillan, London. https://doi.org/10.1007/978-1-349-03849-7_6

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