Assisting the Public: Advice and Negotiation with Businesses

  • Ross Cranston
Part of the Oxford Socio-Legal Studies book series (OSLS)


Traditionally, consumers have been treated as responsible for taking the initiative to enforce their rights under the civil law. The state was not directly involved, except in major cases where it may have provided the services of a lawyer through legal aid. Consumer advice services have now been established within consumer agencies and actually intervene in disputes on behalf of consumers where it appears that there has been a breach of the civil law. Representations are made to businesses on behalf of aggrieved consumers, in the hope that redress will be forthcoming without the need to take court action.


Fair Trading Enforcement Officer Regulate Business Court Action London Borough 
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Copyright information

© Ross Cranston 1979

Authors and Affiliations

  • Ross Cranston

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