The first case concerns a department which we will call the Finishing Shop. For this study the work of the management members of the change team whose project this was is combined with what the authors have supplied to the case: namely information obtained from those working in the shop about the attitudes, values and relationships which seemed to exist there and the integration of all the data into a socio-technical systems model. The study of this case was in every way a collaborative undertaking.
KeywordsOrganisational Behaviour Piece Rate Conveyor System Labour Turnover Bargaining Strength
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