Abstract
In the past, whenever an organisation had problems with people, the management looked immediately at conditions of work, pay, incentives and other such practical applications. Today more emphasis is placed on the relationships of people with each other and their various attitudes and feelings. Difficulties with such relationships are often ascribed to ‘a failure of communication’.
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© 1979 Lysbeth A. Woolcott and Wendy R. Unwin
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Woolcott, L.A., Unwin, W.R. (1979). Principles of Good Communication. In: Communication for Business and Secretarial Students. Palgrave, London. https://doi.org/10.1007/978-1-349-01897-0_1
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DOI: https://doi.org/10.1007/978-1-349-01897-0_1
Publisher Name: Palgrave, London
Print ISBN: 978-1-349-01899-4
Online ISBN: 978-1-349-01897-0
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