The personal attributes of the administrative head of the quality department are of prime importance. His individual qualities and ability to fit in with other senior personnel rate at least equally with technical competence and experience. He needs to be a stable, assured and not easily excitable person, particularly when under stress. The choice of individual to head a quality department needs very careful consideration and attention, as the overall success of the department is very largely dependent on first-class leadership.
Unable to display preview. Download preview PDF.