Problem Recognition, Classification and Appraisal

Abstract

In the two preceding chapters the importance of problem recognition, classification and appraisal has been underlined. By problem recognition we mean the identification of problems that must be solved, threats that must be countered, challenges that must be met and opportunities that may profitably be exploited by an Organisation if its purposes are to be fulfilled and its objectives achieved. These problems, threats and opportunities may be generated from within the Organisation or from without, in its economic, technological, political, competitive or even its natural environments. By problem classification we mean classification by form, not by content. We should ask whether a certain problem that has been identified is unique or one that will recur at regular or irregular intervals. By problem appraisal we mean the assessment of the seriousness of problems, of the adequacy of existing structures, means and methods to resolve them and, if these are inadequate, of possible new ways of disposing of them. A problem, threat or opportunity should be appraised in terms of its impact upon an Organisation’s progress towards the attainment of its objectives or even upon the realism of its objectives. Problems may then be assigned relative, or preferably absolute, measures of importance and be added to the managerial agenda of matters requiring action which place demands upon the resources of the Organisation.