The Effects of The Rationalization of Clerical Work on The Attitudes and Behaviour of Employees

  • Claudine Marenco


Theclerical sector has long been regarded as the last bastion of ‘hand’ work, performed from time immemorial according to certain recognized methods which it would be difficult to imagine could be affected by technological progress. Since the principles of scientific organization were applied relatively late to offices, work methods and organization as well as human relations have long retained their artisan character in the clerical-administrative field.


Technological Progress Computer Department Insurance Employee Clerical Work Clerical Staff 


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  1. 1.
    Marenco, Claudine, ‘LIntroduction de lautomation dans les bureaux: ladministration du changement les modalités dadaptation des individus et des groups’ ISST, 1963.Google Scholar
  2. 2.
    Cf. in particular: Crozier, Michel and Guetta, Pierre,’ Une organisation administrative au travail’ ISST, 1956. Crozier, Michel and Pradier, Bernard: Groups et chefs, résultats dune étude menée dans six compagnies dassurance’ ISST, 1959.Google Scholar

Copyright information

© International Institute for Labour Studies 1966

Authors and Affiliations

  • Claudine Marenco

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