The Harmful Impact of the Job Description on HRM
Maryanne, a new customer service officer was being inducted and trained by Felicity, a long-time member of a customer service team. The new employee appreciated her trainer’s experience and knowledge and quickly gained a level of confidence in her new job. One thing she also quickly learned was that a key performance measure in her new job description was how quickly visitors were processed, not how well their inquiries were handled.
KeywordsSuccession Planning Harmful Impact Organizational Role Induction Program Role Description
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Notes and References
- 1.Adapted from T. Baker and A. Warren (2015) Conversations at Work: Promoting a Culture of Conversation in the Changing Workplace (London: Palgrave Macmillan).Google Scholar