Proposing a Systems Vision of Knowledge Management in Emergency Care

  • J. S. Edwards
  • M. J. Hall
  • D. Shaw
Part of the The OR Essentials series book series (ORESS)


This paper makes a case for taking a systems view of knowledge management within health-care provision, concentrating on the emergency care process in the UK National Health Service. It draws upon research in two case-study organizations (a hospital and an ambulance service). The case-study organizations appear to be approaching knowledge (and information) management in a somewhat fragmented way. They are trying to think more holistically, but (perhaps) because of the ways their organizations and their work are structured, they cannot ‘see’ the whole of the care process. The paper explores the complexity of knowledge management in emergency health care and draws the distinction for knowledge management between managing local and operational knowledge, and global and clinical knowledge.


National Health Service Knowledge Management Electronic Patient Record Soft System Methodology Knowledge Management System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Operational Research Society 2016

Authors and Affiliations

  • J. S. Edwards
    • 1
  • M. J. Hall
    • 1
  • D. Shaw
    • 1
  1. 1.Aston UniversityBirminghamUK

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