Playing the System: Citizen Participation as Subversive Service Use
In this chapter we move from the dramatic mode of protests within health systems to an alternative uninvited mode of action. By contrast to its uninvited sibling, this mode is so quiet as to be nearly inaudible, and sits at the very boundary of public and private action in health systems. As such, it provides a particularly puzzling challenge both to policies for participation in health systems and to the existing conceptual structures by which we usually analyse them.
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