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Leveraging Knowledge and Expertise

  • Ilan Oshri
  • Julia Kotlarsky
  • Leslie P. Willcocks

Abstract

What happens to knowledge when an organisation outsources or offshores? Despite the rapid growth of ITO and BPO, there is still a considerable time lapse on grasping the implications for knowledge and expertise management in these processes. Organisations often have a limited understanding of how new knowledge can be created and exploited, especially when outsourced activities are considered non-core services. In the current outsourcing market, as client companies become evermore demanding, suppliers are increasingly competing on leveraging knowledge-related value.

Keywords

Social Capital Knowledge Transfer Intellectual Capital Client Organisation Transactive Memory System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks 2015

Authors and Affiliations

  • Ilan Oshri
    • 1
  • Julia Kotlarsky
    • 2
  • Leslie P. Willcocks
    • 3
  1. 1.Loughborough UniversityUK
  2. 2.Aston UniversityUK
  3. 3.London School of EconomicsLondonUK

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