Leveraging Knowledge and Expertise
What happens to knowledge when an organisation outsources or offshores? Despite the rapid growth of ITO and BPO, there is still a considerable time lapse on grasping the implications for knowledge and expertise management in these processes. Organisations often have a limited understanding of how new knowledge can be created and exploited, especially when outsourced activities are considered non-core services. In the current outsourcing market, as client companies become evermore demanding, suppliers are increasingly competing on leveraging knowledge-related value.
KeywordsSocial Capital Knowledge Transfer Intellectual Capital Client Organisation Transactive Memory System
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