Supplier Configurations and Capabilities

Abstract

As we have illustrated, the global sourcing market is large, and the services it offers range from relatively simple processes such as data entry to very complex projects such as the transformation of the entire back-office function. The supplier base is equally diverse, ranging from locally based firms that specialise in particular services or industries to offshore or global suppliers that offer high-quality service at a low cost. Tables 5.1–5.3 identify the dominant players in the sourcing market: the top ten outsourcing companies (Table 5.1), the top ten outsourcing advisers (Table 5.2) and the top ten BPO and IT Services companies in India (Table 5.3). These rankings provide important information regarding the expertise of a number of suppliers and thus help clients identify potential partners. Of course, these rankings may change over time as existing, developing and new players increasingly compete across global geographies.