Overview of the Global Sourcing Marketplace
With the advent of globalisation and heightened levels of competition, many organisations are having considerable difficulties in developing and maintaining the range of expertise and skills they need to compete effectively. The emergence of American, European, Japanese and other Asian multinationals has created a competitive environment requiring the globalisation, or at least semiglobalisation, of corporate strategy. Moreover, with developments in information and communication technologies (ICT), firms do not have to be large multinationals to compete globally. These developments have led many companies to turn to various sourcing strategies such as outsourcing, offshoring, offshore outsourcing, nearshoring and onshoring. Therefore, this chapter focuses on:
The key terminologies used in the sourcing literature
The background of global sourcing
The key drivers, bene?ts and risks of global sourcing
Market trends and future developments in global sourcing.
KeywordsCustomer Relationship Management Shared Service Electronic Data System Customer Relationship Management System Captive Centre
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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© Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks 2015